Our policy lasts 14 days. Unfortunately, we cannot offer you a refund or exchange after 14 days from your purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our type of product is exempt from being returned or exchanged if used, due to health risks and possible spreading from infestation(s).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment within 10 business days.


If you have not received a refund yet, then check with your credit card company or bank if you used a different method of payment. It may take some time before your refund is officially posted to your account. If your credit card company or bank shows no record of your refund, then please contact us at or 1-800-346-1126.


Unfortunately, we cannot refund sale items.


We only replace defective or damaged items. If you need to exchange it for the same item, then send us an email at or call 1-800-346-1126 and ship original item to:

Blockhouse Barrier Systems
3285 Farmtrail Rd
York, PA 17406


To return your product, you should ship your item to: :

Blockhouse Barrier Systems
3285 Farmtrail Rd
York, PA 17406

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, then the cost of shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance when returning an item. We cannot guarantee that we will receive your returned item.